Here’s what you should know:
It’s a lot of work!
If you’ve chosen our automatic pricing then you’ll most likely feel like it’s too much work for the price you’re getting paid. This is by design - the low pricing is meant to help you get a few trips/reviews under your belt before you can start charging full price.
We’ve seen quite a few cases of Travel Ninjas wanting to quit after the first trip because “this is way too much work for the $5 I’m getting”. Please understand that as you get to your 4th or 5th trip, it will be a lot less work (since you can then do a fair bit of copy-paste) and a lot more money.
PS: if you still feel like the automatic prices are too low, you can override them to charge whatever you like.
Common complaint: This customer is too demanding/confused/panicky/…
We encounter all kinds of customers and over multiple trips it tends to even out (e.g. for every overly-demanding customer you’ll also have one who hardly asks for anything). So give yourself about 4-5 trips to really understand what to expect and how to deal with different types of customers.
If you do feel like a customer is being unreasonable (for e.g. asking you to re-plan a whole trip after all the work is done - yes, it’s happened), feel free to ask us to step in and clarify expectations with them. Being a new service, customers are often confused about what to expect and it can usually be sorted out with a little clarification.
Frequent communication will solve most problems
Even if you take your time to plan out a detailed itinerary, it’s always a great idea to keep your customer informed. Just a short one-line response like “Let me get back to you with a detailed plan by Friday” goes a long way in creating an enjoyable experience for both you and your customer.
Note: All communication on the trip page will automatically be disabled 30 days from the start. However, if the customer claims that their messages were not responded to within 48 hours, they can ask for a 30-day extension. So its best to always respond quickly.
For best results, start broad first, get detailed later, wrap up fast
A simple routine that always works:
- Start with a broad outline without too many details. See what they think of it.
- After they approve the broad outline, get into details.
- Even though you have 30 days to finish all the planning, the best experience of the process, for both you and the customer, seems to be when things are wrapped up quickly.
The secret to getting great reviews
In the order of importance, here’s what matters most to customers and gets Travel Ninjas great reviews.
#1 - Promptness - customers are happiest when Travel Ninjas keep in very frequent touch, even if it’s just a one-line update on what’s going on (e.g. “I’m working on an itinerary and will send it to you by Wednesday”).
#2 - Being organized - More than the actual information and advice you give them, organizing it in the different tabs, adding links that make it easy for them to book, and making the information easy to use matters to customers.
#3 - Attention - And finally making customers feel like their trip is getting the attention it deserves.
PS: if you can’t get all of these right, focus on #1 - promptness.
That’s it. Follow these simple guidelines and you’re all set to have a great time and earn great reviews on PlanMy.Travel.